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What is bioethanol fuel?

Bioethanol (also known as methylated spirits or simply ethanol) is a form of renewable energy. It’s a clear, colourless liquid that’s commonly made from fermenting the sugar and starch components of plant by-products like sugarcane and grain crops.

How is bioethanol made?

Bioethanol, or simply ethanol, is a renewable energy source made by fermenting sugars and starch components of plant by-products (mainly sugarcane and crops like grain) using yeast. It is also made from corn, potatoes, milk, rice, beetroot and, more recently, grapes.

Why is it sustainable?

During combustion, the emissions from bioethanol produce heat, steam and a small amount of carbon dioxide. The carbon dioxide is then absorbed by plants and processed by photosynthesis to help the plant grow. This process makes bioethanol a carbon-neutral fuel source.

Why use bioethanol?

Bioethanol, a renewable energy, is the cleanest and most efficient fuel on the market, which means there are no emissions and no soot or ash to clean up.

Is Bioethanol easily obtainable?

Yes, you can have fuel delivered to public and private premises in many countries.

What are some key benefits – compared to other heating options?

When you choose ethanol as your fuel source over gas or wood, you are totally simplifying your installation requirements and costs. There's no flue or chimney required when burning ethanol, which means that you have the ultimate in design flexibility to achieve an open fire in so many more areas of your home - both indoors and out.

What are the benefits of this type of heating?

Environmental credentials: Bioethanol (methylated spirits) is a compelling alternative to fossil fuelled fires; it’s both environmentally friendly and energy efficient, without the harmful greenhouse gas emissions associated with gas or wood fires. Bioethanol is a renewable energy which burns clean and has a minimal carbon footprint.

Aesthetics: Bioethanol fires such as EcoSmart Fires look stunning – and create a design statement in many outdoor environments. In addition, burning bioethanol creates a beautiful, lively dancing flame that is simply mesmerising.

Versatility: The fact that bioethanol fires such as EcoSmart don’t have a flue or require any type of utility connection means they are portable and can be easily placed and moved to different parts of indoor and outdoor living spaces.

EcoSmart Fires are also hugely popular because they can be used for myriad purposes:

They can easily and effectively illuminate gardens, courtyard, pools and other alfresco areas. These fires provide a soft, alluring glow – without any connections.

They can cleverly highlight a water feature (either incorporated into the design of a water feature or alongside it)

They can create a stunning focal point when used as a key design feature – or the main focal point of a garden. They can also create cosy entertaining spaces that can be utilised year round.

What is a bioethanol fireplace?

A Bioethanol fireplace is an open fireplace that is fueled by bioethanol. A real flame is produced by the lighting of bioethanol, with a by-product being heat in the process. It is a fireplace that needs no flue for exhausting emissions, no utilities such as electricity or gas connection, and it uses a sustainable fuel source.

Do bioethanol fireplaces produce heat?

Yes, although it does depend upon the size of the fireplace and also the size of the room itself. But a fire of an appropriate size can produce a good level of heat when considered properly in terms of its actual output and how it is positioned in the space. Bioethanol fires are a secondary source of heat that deliver a myriad of lifestyle benefits that can’t be achieved from primary heat sources such as radiators or reverse cycle air conditioning.

Is their heat output similar to a gas heater?

Burning bioethanol is similar to gas, but the room doesn't dry out like it does with gas - a more gentle, softer heat is created. Heat-wise, it depends on the models being compared. Some of our bioethanol burners output 15,000 BTU and can heat up to 60sqm of living space. Bioethanol is not, however, on an adjustable thermostat. Some may be turned up and down, but you can't control the room temperature in the same way as you do with gas on mains

What does an ethanol fireplace bring to a living space?

Any living space can include an open fireplace design now that ethanol fireplaces are widely available and accepted as an effective source of heat. Whether you are building, renovating or renting, you can introduce an open flame appliance at any time.

What are some inspirational new looks and styles we are seeing in the ethanol fireplace industry?

Ethanol fireplaces are so seamless in their construction that the design of your fireplace really can be your own. Householders and design professionals are not limited to the look and feel of traditional fireplace design.Ethanol fireplaces like EcoSmart are designed for true design flexibility and our range of freestanding models, zero-clearance models and individual Burners enable a myriad of installation types.

Can I move my bioethanol fireplace indoor and outdoor?

Some freestanding models are designed for indoors & outdoors, which gives householders and design professionals ultimate flexibility. It is always important to check the local norms and safety laws.

Does using a bioethanol fire allow me to position it effectively in different areas of the room?

Potentially yes, as there are no connections needed. EcoSmart Fires are designed to provide flexibility - and if it’s a freestanding model it can be positioned almost anywhere.

Can I have a bioethanol fireplace in my rental apartment?

Yes, freestanding bioethanol fireplaces allow users to create a warm atmosphere in their homes with no need for installation, flue, ventilation or even electricity.

Can I uninstall my bioethanol fireplace and reinstall if I renovated?

Yes, you can do this by using a predetermined firebox with a bioethanol burner, which is the easiest way to install, refurbish and reinstall the fire again, due to its construction style and because it has no connections.

How much is bioethanol these days?

Based on calculations we've done in the USA, burning bioethanol is 35% cheaper than burning propane. The cost to burn bioethanol is a little more expensive than gas BUT that's only a talking point after you recover the significantly higher costs to install gas. Installing a bioethanol fire is significantly cheaper.

What are the benefits of using a bioethanol heater compared to heating your house with a reverse cycle air conditioner?

It’s important to understand the difference between “foundation” heating and occasional heating. Quite often these are two completely different yet complementary systems that work hand in hand. Reverse cycle air conditioning doesn't give you a beautiful flame and lifestyle benefits of an EcoSmart Fire. However, By combining reverse-cycle air conditioning and an EcoSmart Fire within your home you can have the ‘best of both worlds’ - effective heat and ambiance.

What are the benefits of a bioethanol fire?

Bioethanol fires like EcoSmart have a range of design and lifestyle benefits. The vast range of EcoSmart Fire models enables them to be used to enhance the ambiance of indoor and outdoor spaces within both residential and commercial environments - and the thousands of installations around the world are testament to this. It provides an environmentally friendly heating system that uses the cleanest, most efficient fuel source on the market.

How easy is it to install an ethanol fireplace?

There are different types of bioethanol fireplaces: there are freestanding models that require no installation; and there are others that are built-in fireplaces that are designed to be easily fixed into a stud wall or existing joinery. Overall, they are much easier to install than any gas or wood-burning fireplaces.

Does installing a bioethanol fireplace save me on construction costs?

Yes by using a bioethanol fire you reduce the need for multiple contractors, saving you time and money.

Do I need a Chimney, vent or flue?

You can install a bioethanol fireplace without a chimney or flue, because ethanol-fuelled appliances burn clean and do not contribute particulates or emissions to the indoor environment, unlike other fuel source appliances. They do not generate smoke, ash, soot or residue and ethanol fires burn odourless. The only combustion product is carbon dioxide (CO2) and water vapour in the same amounts as we exhale.

Can I use my existing fireplace even though the flue is blocked off?

Yes, with a bioethanol burner, you are able to bring back a real flame into your existing fireplace with no flue required. Bioethanol is a clean-burning fuel.

How do I clean my ethanol fireplace?

Bioethanol fireplaces are practically maintenance-free. Because the fuel burns clean, no cleaning is needed before or after use. Occasionally, you may need to clean any residues near the burner opening. This is due to dust or impurities in the air that got burned during operation. Mild soap and water or a stainless steel cleaner can be used to wipe off any residue.

EcoSmart Fires can be washed in hot water and some models can even be put in the dishwasher, enabling you to effortlessly remove dust, carbon residue, and denaturing agents found in the fuel.

Are bioethanol fireplaces flexible?

Bioethanol allows the opportunity to mimic a traditional timber or even gas fireplace without the need of mains, gas or a timber fuel source. Because of this, a bioethanol fireplace gives you the opportunity to have a fireplace in your apartment, house, office, restaurant, bar or hotel.

How safe is a bioethanol fuel?

Bioethanol is a very stable fuel source that when used in a bioethanol fireplace, combusts very evenly with no embers, soot, smoke or ash. It is completely contained within the burner unit so it cannot escape or be unpredictable in the combustion process - unlike, for instance, timber, which can be inconsistent with combustion or can even move in the fireplace setting, thus requiring guards and a hearth.

Do bioethanol fireplaces leave condensation during the burn process?

The moisture or water vapour created in the burning of the fuel is minimal and thus only adds to the air and not condensate on hard surfaces such as walls or glass/windows.

Are bioethanol fireplaces refilled?

EcoSmart Fires are easily filled with a proprietary safety jerry can, which features a special dispensing nozzle designed to use in dedicated filling points, which means it’s clean, safe and fast to refill and re-light to enjoy.

Are bioethanol fireplaces clearly marked with warning labels and safety advice?

All well-made bioethanol fireplaces will have clearly marked safety warnings, complete safety instructions and dedicated filling points and should comply with global regulations.

What features should I look for in a good bioethanol fireplace?

When looking for a reputable ethanol fire, you should look for safety compliance, safety accessories, solid stainless steel construction with no moving parts, in addition to dedicated and clearly marked filling points.

How do I light my bioethanol fireplace and shut it off?

The burner comes with a lighting rod to ensure the user is always at a safe distance when lighting the burner. The tip of the wand is dipped in the fuel then it is lit with a lighter. The tip is then placed on the burner opening. The same wand is used to extinguish the flame.

How can I reduce my carbon footprint?

Bio-friendly renewable fuel source - bioethanol - is used for bioethanol fires. This eliminates the release of by-products that create greenhouse emissions.

How popular are bioethanol fires?

Bioethanol fires are a well established category in the world of heating. They continue to grow in popularity around the world for both residential and commercial premises. For apartments and homes where gas isn’t an option, bioethanol fires are a fairly standard appliance. What was once viewed as an unusual feature is now a standard inclusion in many homes and commercial premises.

What are the latest trends with bioethanol fires?

Fire is the most requested add-on to any outdoor furniture setting and bioethanol solutions are the most flexible out there. Many architects prefer to design their own, which is a significant benefit when it comes to heating options. EcoSmart Fire offers the building blocks to be your own designer - indoors and outdoors. More and more bespoke fires are being created using EcoSmart Fire and we have designed a range that provides the ultimate in versatility.

How can I track my order?

Once your order has been dispatched, you will receive an email including a copy of your invoice and tracking information. Please follow the instructions within the email to track your order.

What does warranty actually cover?

We offer a full two year warranty from date of purchase on stainless steel parts including raw, linished and powder coated. Mild steel including powder coated and chrome plated, concrete composite, glass, leather, fabric and MDF (painted or cement rendered) are covered for one year from the date of purchase.

Chips and scratches are not covered by warranty. Natural variation in color, texture and porosity may occur with Concrete Composite products and are considered inherent and valued qualities of the material. Non-structural hairline cracks are possible and shall not be considered a manufacturing defect.

If I purchased from a retailer, can I contact MAD Design Group directly for warranty?

It is best to contact the retailer where you made your purchase. The retailer will help you resolve the issue or submit the warranty claim on your behalf.

What if I have modified the product?

If the product has been modified or altered in any way, it will not be covered under warranty unless the modifications were approved in writing by MAD Design Group. However, we are happy to provide assistance with any issues you are experiencing.

Can I return my product without the original box and accessories?

In order to be fully covered under warranty, the product must be returned in its original packaging with accessories. If any items are missing, or if replacement packaging must be provided, the associated costs will be deducted from the credit or refund.

Can I extinguish the fireplace before the fuel has burnt?

Yes, you can turn your EcoSmart Fire burner off at any given time, even if there is ethanol still left in the burner. It is recommended however, that you leave it to burn until it completely runs out. The shut off mechanism is there for security and safety for those times when you need to leave the house, as it is not safe to leave a fire unattended. Please wait 60 minutes before relighting the ethanol after extinguishing it to let the ethanol cool. Built up vapours may cause a strong, initial ignition if the ethanol has not cooled long enough.

For all other brands refer to the manufacturer's instructions.

Where do I get bioethanol?

e-NRG bioethanol can be ordered and delivered directly to your door right here at e-nrg.com. If you’d prefer to purchase e-NRG from a retailer close to you, please do not hesitate to contact us and we’ll point you in the direction of an e-NRG retailer near you.

How long will bioethanol burn for?

It will depend on the ethanol burner you’ll be using e-NRG in and the ambient conditions. As a general rule of thumb, e-NRG will burn at a rate of approximately 1 quart (1L) every 1-2 hours.

What is e-NRG Bioethanol?

e-NRG bioethanol is a high quality, clean burning fuel specifically formulated for use in liquid ethanol fuelled ventless fireplaces. Also known as denatured alcohol or ethanol, bioethanol is a naturally derived fuel made from fermented plant sugars. e-NRG is the only brand of bioethanol that has been tested with and recommended for use in EcoSmart Fire burners. The burning of this fuel creates nothing more than heat, water vapour and carbon dioxide – a cleaner heating solution for you and the environment.

Is e-NRG bioethanol environmentally friendly?

e-NRG is a clean fuel source on two fronts. First, ethanol comes from fermented plant sugars, so it is derived from completely natural renewable sources. And when it is burned, the only byproduct is heat, steam and carbon dioxide - no messy pollutants like soot, smoke and ash.

What are the emissions when burning bioethanol?

Burning bioethanol produces heat, steam and carbon dioxide. The ratio of CO/CO2 passes standards for ventless indoor fireplaces.

How do you store bioethanol? Is it safe to store in my home or workspace?

Bioethanol is classified as a Flammable Liquid Class 3, PG II and is regulated by various standards around the world. You must familiarize yourself and comply with these regulations in order to safely and legally store, handle, decant, and use this fuel. e-NRG is a stable fuel source and will not pose any safety threat as long as it is stored away from an open flame.

Please contact us should you have any questions.

Where can I find the Safety Data Sheet (SDS)?

The e-NRG SDS can be viewed here.

Does e-NRG bioethanol smell?

Bioethanol has substances added to it in order for it to be labelled ‘de-natured’. The burning of these substances may cause a slight smell upon initial lighting and will dissipate with time. There is also a slight odour once the flame is extinguished – similar to when you blow out a candle. This also dissipates into the air.

Does e-NRG bio ethanol burn yellow or blue?

e-NRG Bioethanol is formulated to consistently burn its signature bright orange colour so you get maximum enjoyment out of your ethanol burning fireplace.

Is e-NRG safe to store in my home or workspace?

Yes. e-NRG is a stable fuel source and will not pose any safety threat as long as it is stored away from an open flame.

Can I roast marshmallows or perform other cooking procedures over the fire?

e-NRG has been formulated and tested for burning purposes only. EcoSmart does not condone e-NRG to be used for any purpose other than for recommended use within our burners.

Is it required that I use a jerry can to operate e-NRG or can I pour e-NRG directly into the burner?

Yes, we provide jerry cans, lighting rods and lighters with every burner because we want you to have the highest quality and safest experience possible when using our products. The jerry can ensures that you don’t splash ethanol when pouring or overfill the burner.

If you add the adaptor to the e-NRG bottle the Safety Spout can be connected to the bottle - only then can you use the e-NRG bottle to fill the burner. Filling from the bottle without an attached safety spout can result in serious injury.

Is this the same ethanol I can buy at gas stations?

No. The ethanol sold at gas stations is in no way similar to e-NRG.

I spilled some e-NRG. What is the safest way to clean it up?

Bioethanol can be wiped up with either a paper or cloth towel. Paper towels can be disposed of in regular trash bins. Though not toxic, it is recommended that you wash hands immediately after coming into contact with e-NRG.

Are EcoSmart Fires easy to install?

EcoSmart Fires are designed to be easily installed and operated. Without the need for a flue or pipe connection, EcoSmart Fires are extremely flexible and can be incorporated at any stage of your interior decorating, renovating or building works. For detailed specifications please contact your local distributor.

Do you offer installation services?

All EcoSmart Fires Fireplace Inserts are designed to be easily installed and come with a simple set of instructions. The Freestanding and Outdoor ranges are easy enough to set up on your own. A builder, contractor, or cabinetmaker of your choosing will be able to complete your firebox insert project with straightforward framing. Our Fireplace Grates range provides the simplest conversion solution and can be installed as long as utilities have been shut off and the fireplace meets our clearance requirements. Installation is little more than placing the grate in your fireplace and closing the flue. Once that is done, you are ready to light your EcoSmart fire.

How long does it take to assemble?

There is virtually no assembly. Our Freestanding and Fireplace Grates ranges are designed to be placed into the desired location, secured into position, and operated immediately. Our Fireplace Inserts are designed to slot into place, secured and built around with your preferred finish – again a quick and easy installation – so your builder or interior designer will love you!

The longest part of the setup process is trying to figure out where you want to place it – be sure it complies with our clearance requirements particularly with regard to moving objects like curtains, tree branches and so forth.

Can EcoSmart Fires be installed everywhere?

Almost everywhere! EcoSmart Fires cannot be installed into small rooms that are less than our minimum room size which is burner specific. For all other installations, you must comply with our compulsory clearances and installation instructions. Approval from building authorities may be required prior to installation in your area. Please make sure you contact appropriate parties before installing your EcoSmart Fire.

Can I install a Fireplace Insert into my existing fireplace?

EcoSmart’s Fireplace Inserts are mostly used for new construction when an entirely new fireplace is desired for a given space. They are not designed for the conversion or remodelling of an existing masonry or gas fireplace but could be used if dimensions align. To convert an existing fireplace we recommend using our Fireplace Grates or Ethanol Burners as noted above. Ensure that the flue has been closed off and the relevant suppliers have officially detached all connections to utilities.

Which EcoSmart Fire is right for me?

Ethanol Burners - Our Ethanol Burners are at the heart of every EcoSmart Fire. They are both the containers of the clean-burning bioethanol and the source of the flame. Completely self-contained, the burners have no need for exterior tanks or utility lines and their stainless steel bodies make them suitable for both interior and exterior use. The XL burners offer a linear flame while the BK5 burner has a substantial and adjustable flame housed in a compact body. EcoSmart’s AB Series offers a round burner ideal for fire pits or other circular fireplace designs.

Fireplace Inserts - Fireplace Inserts are stainless steel enclosures that house EcoSmart’s burners. They can be installed into walls or cabinets and, just like the burners, are suitable for indoor and outdoor use. All of our fireboxes are zero clearance, meaning that the dimensions of the firebox are the exact dimensions of the opening you’ll need in your wall. The fireboxes, like all our products, are vent free and its zero clearance dimensions mean installation is hassle free.

Freestanding Fireplaces - Created as standalone units, the models in our Design Fireplaces range require little set up and no installation. These units are completely self-contained and offer the same clean burning flame as our fireplace inserts without any of the installation requirements. Used as a room centrepiece or even as a space divider, Design Fireplaces offer the luxury of fire without any of the restrictions. You can even move the units from room to room as your fire needs change.

Outdoor Fireplaces - Whether used on a table top or as glowing ambience set along a pathway, EcoSmart’s Outdoor Fireplaces offer a wide range of stylish fire feature options. Made of steel and glass, the outdoor units are designed and built to withstand the outdoors. Though styled for outdoor use, they are just as attractive when used in an interior setting, enabling them to be relocated when the weather permits. Every season is a good season to enjoy EcoSmart Fire.

All our products are highly versatile and designed to be used in any number of ways with a myriad of materials. There are, of course, safety considerations when working with fire and we do have minimum clearance and room size requirements, as well as material requirements, which can be found within each product's Technical Specifications. Still not sure which EcoSmart Fire is right for you? Give us a call and one of our product specialists will be happy to help.

Can I use the Outdoor Collection indoors?

Yes. EcoSmart’s Outdoor Fireplaces use the same clean burning fuel and high quality burners as its indoor products. Conversely, our entire built-in fireplace inserts and ethanol burners can be installed in custom outdoor settings.

Will my EcoSmart Fire heat the room?

All EcoSmart Fires are ventless, meaning all the heat stays in the room rather than escaping up a flue. Increased heat retention means increased fuel efficiency and a better chance of staying warm. While providing warmth, EcoSmart Fires are not designed to be used as a room’s primary heat source. Please see the burner section in our manual for full details.

How to update your billing and shipping addresses?

Open your Account and click Addresses. If you have an address you can click the Edit option. If you don't have an address you're gonna be prompted to add one.

How to install a TV or AV equipment above an ethanol fireplace?

This design can be achieved as long as the TV is protected. You have 3 possible solutions:

Solution 1: The TV needs a non-combustible mantel/ledge to act as a heat shield

Solution 2: The TV needs to be recessed in a niche

Solution 3: The TV needs to sit back off the level of the flame

How to position your TV

What is the shelf life of e-NRG Fuel?

The shelf life is 3 years if kept in a tightly sealed container and in a cool, dry area (approx 20°C).

Can HEATSCOPE® infrared heaters be mounted directly on a wooden structure?

HEATSCOPE® infrared heaters are supplied with optional mounting accessories such as extension rods. When used, it is safe to mount the appliance to the wood supporting structure as it provides the minimum clearance from combustible materials.

Where is the best place to install an ethanol fireplace?

Our ethanol fireplaces can be installed virtually anywhere - in walls, cabinets, high rise buildings, commercial / residential / hospitality spaces, indoors and outdoors. Because EcoSmart Fire’s ethanol fireplaces are ventless, they require no gas line, no electricity, and no chimney for a hassle free and cost effective installation. Our ethanol fireplaces have been designed and tested with safety as our top priority. We have outlined requirements for each ethanol burner, ethanol fireplace insert, and ethanol freestanding fireplace in our collection. These guidelines include minimum room size requirements and clearance recommendations for flammable materials and movable objects. Please refer to our manual for more information.

How do you install a freestanding or portable ethanol fireplace?

EcoSmart Fire’s freestanding ethanol fireplaces are designed to be placed into the desired location, secured into position, and operated immediately. We have outlined guidelines that include minimum room size requirements and clearance recommendations for flammable materials and movable objects. Ask us for a model spec of your favorite fireplace.

Are ethanol fireplace inserts difficult to install?

Unlike gas fireplaces or traditional wood burning fireplaces, our ethanol fireplace inserts require no venting, no gas line, no electricity - eliminating the need and cost of three sub contractors. They are simply mounted into the constructed main wall framework with the appropriate opening size for the fireplace insert selected. EcoSmart Fire’s ethanol fireplace inserts are extremely flexible and can be incorporated at any stage of your interior decorating, renovating or building works. For detailed specifications please contact us.

How does an ethanol fireplace work?

EcoSmart Fire’s ethanol fireplaces are self-contained, burning bioethanol fuel that is housed within the stainless steel container. A flame regulator controls and stabilizes the flame. With a designated filling area, and easy shut off mechanism, you can ignite the flame and turn it off in a matter of seconds. View this quick demonstration video to help illustrate the process.

How long will my ethanol fireplace burn?

Burn times for our ethanol fireplaces vay based on flame size and fuel capacity of the burner. EcoSmart Fire’s ethanol fireplaces will burn between 8-13 hours when full.

How do I fill my ethanol fireplace?

With EcoSmart Fire’s proprietary tools and procedures, filling your ethanol fireplace with e-NRG bioethanol fuel is fast and easy.

Step 1: Remove the bottle nozzle cap and carefully insert into the filling point

Step 2: Push and hold the green button. The nozzle will automatically stop filling once the reservoir is full.

Step 3: Replace the nozzle cap.

You can view a step-by-step filling video.

How do I turn my ethanol fireplace on or off?

With EcoSmart Fire’s proprietary tools and procedures, it is easy to turn your ethanol fireplace on and off.

Step 1: Extend the lighting rod and use the hook at the end to lift open the ethanol burner lid.

Step 2: Dip the end of the lighting rod into the burner to wet with ethanol fuel.

Step 3: Light the lighting rod and dip back into the ethanol burner to ignite the flame.

Step 4: To extinguish, use the hook at the end of the lighting rod to close the ethanol burner lid.

You can view a step-by-step lighting video.

Do ethanol fireplaces smell?

All heating appliances have their own smell be it gas, wood or electric - ethanol fireplaces are no different. e-NRG ethanol fuel is made of fermented plants like sugarcane or corn and is essentially a liquid alcohol. To safely make “de-natured” and unfit for consumption, substances have been added. The burning of these substances may cause a slight smell upon initial lighting and when the flame is extinguished – similar to when you blow out a candle. e-NRG ethanol fuel is the only fuel recommended for your EcoSmart Fire ethanol fireplace. e-NRG ethanol fuel has the lowest odor and longest burn time on the market. The nice thing about using ethanol is that it’s not dry like gas or smokey like wood.

Can I extinguish my ethanol fireplace before the fuel has burnt?

Yes, you can turn your EcoSmart Fire ethanol burner off at any given time, even if there is ethanol still left in the burner. It is recommended however, that you leave it to burn until it completely runs out. The shut off mechanism is there for security and safety for those times when you need to leave the house, as it is not safe to leave a fire unattended. You need to wait until your appliance cools to room temperature (60 minutes) before re-igniting, this is because hot vapours are a hazard and may cause a strong, initial ignition if the ethanol has not cooled long enough. This is also to ensure that the flame has been totally extinguished and that the appliance is safe to refuel if the amount of fuel in the burner at that time is insufficient for your next ignition / use.

How much does it cost to maintain an ethanol fireplace?

EcoSmart Fire’s ethanol fireplaces require little maintenance. It is important to keep the lid closed when not in use to keep debris out of the ethanol burner that can cause corrosion and damages. The 304 stainless steel tank is built to last a lifetime if proper cleaning procedures are done when needed.

What maintenance is required for ethanol fireplaces?

Clean your EcoSmart Fire unit after you have used 50 liters [13.20 Gal.] of fuel or as soon as you notice black deposits on or near the burner of the ethanol fireplace. Black marks can be removed from the stone, solid surfaces or stainless steel with a mild abrasive washing product such as JIF or similar. It is recommended to test a small area first to ensure the cleaning product chosen is appropriate and will not mark or damage the surface. Burners can be washed as required in hot soapy water (even in your dishwasher) from time to time and the internal mechanics won’t deteriorate like some other brands as all internal parts are stainless steel.

Do I need to service my ethanol fireplace in any way?

Yes, normal maintenance and care is very important! Instructions are included in the Installation, Operating and Maintenance Manual supplied with your EcoSmart Fire product.

How do I clean my EcoSmart Fire ethanol burner?

Cleaning of the ethanol burner should be done only after you have used 50 litres of fuel or as soon as you notice a black residue forming around or on the burner. Before starting, make sure the burner is off, empty of ethanol, and at room temperature. Spray a multi-purpose cleaner on the surface of the burner and wipe with cloth, making sure to wipe in the direction of the grain. If material has fallen into the ethanol fireplace burner use a vacuum cleaner to remove debris through the burner opening. If your burner smells unusually strong after extensive use, remove the empty and room temperature burner from its surround and wash in hot, soapy water. Rinse thoroughly under running water and wait until the burner is completely dry before placing it back into its surround and reusing. View this video of the simple cleaning process here: https://youtu.be/VqHg9mXOc0U

Note: Stainless steel will rust or corrode over time if contamination or debris is not cleaned or removed immediately. When not in use, we recommend that you protect your ethanol fireplace from water damage or corrosion with a protective cover and the regular use of the burner lid included with your model.

Can other ethanol brands be used in place of e-NRG?

e-NRG is the only bioethanol fuel recommended for your ethanol fireplace. e-NRG has been produced for the lowest odor, most vibrant flame, and longest burn time on the market. The e-NRG fuel packaging, operational procedure, accessories and formula has undergone rigorous third party testing with all EcoSmart Fire ethanol fireplaces. We have not worked with or tested other bioethanol fuel brands in conjunction with our burners and cannot speak to their performance or safety. Other bioethanol fuel brands can also leave residue or unsightly staining. Use of any other ethanol fuel may damage your unit and void your warranty. You can purchase e-NRG ethanol fuel at e-nrg.com for fast and free shipping.

What is infrared radiant heating technology?

It’s a natural and efficient form of heating where the appliance radiates electromagnetic waves uniformly like sunbeams, providing a pleasant and targeted warmth to the surfaces of objects and people within the space.

Is the radiation emitted by electric infrared heaters dangerous?

No, The heaters produce a soothing red glow which is less aggressive than red light used in conventional heaters.

What type of heating waves does a HEATSCOPE® radiant heater produce?

HEATSCOPE® heaters work in the medium wavelength producing a very pleasant warmth and barely any perceptible light - especially with Pure and Vision models. The Spot model works with the fast medium wave, this means it will heat quicker and with a touch of more light. It’s the best option for outdoor spaces where there is more movement of air.

What type of infrared waves are produced by other heaters available in the market?

Other infrared heaters work with short waves, and produce heavy red light with an unnatural, uncomfortable heat.

Is there any heat loss with infrared radiant heaters?

There is hardly any heat loss, unlike with conventional electric heaters and gas patio heaters. In fact they are very economical and will produce maximum heat output in less than 60 seconds.

What’s the main advantages of HEATSCOPE® heaters compared to gas powered appliances?

HEATSCOPE® heaters are simpler to install, giving you more freedom and flexibility in designing your outdoor space. The HEATSCOPE® range doesn’t require a gas connection, they don’t produce harmful emissions, and you won’t have issues with ignition, gas pressure, or hoses which can kink or crush over time. They are smarter and greener appliances with the latest in design and technology, providing you with a whole new level of comfort and peace of mind for many years to come.

Why is HEATSCOPE® heater better than other outdoor electric heaters?

All HEATSCOPE® heaters are manufactured in Germany with state-of-the-art technology, and they combine the best in design and heating efficiency. The warmth you feel from a HEATSCOPE® radiant heater is much more comfortable and less harsh on your skin due to the reduced light. This means your home is using a greener and smarter heater with guaranteed quality for years to come.

Why are carbon fibres better than other heating elements?

The carbon fibre elements used on HEATSCOPE® heaters have a lifespan of at least 10,000 operating hours - this is much longer to tungsten, halogen light tubes or quartz elements used in other heating systems. Also they produce immediate and comfortable heat when and where you need it.

Where is the power cable of the infrared heater located?

For Vision and Spot models, the power cable is located on the side of the appliance. Pure is equipped with a cable latch for ease of installation.

How do you turn the heater on?

Your HEATSCOPE® radiant heater needs to be connected to an electrical circuit. It can then be turned on via a wall switch, a remote control or a smartphone. Please check our optional accessories available.

Is a remote control included?

The remote control is optional for all models and it works via WiFi. Internet connection is required, plus the Dual Wifi Smart Switch and Zigbee Bridge (optional accessories).

How does the remote control work?

The remote control has 2 buttons so you can choose to turn on/off each carbon heating element individually for 50% or 100% heat. Alternatively, you can use your smartphone or tablet as remote control via the eWeLink app.

Is the heat output adjustable?

HEATSCOPE® radiant heaters have two options to adjust to your heating needs: 100% and 50%. You can adjust the setting from your wall switch, remote control or smartphone.

What heating accessories are available?

We have a range of optional accessories to help you achieve your project needs. The Dual WiFi Smart Switch allows you to connect the heater to a smartphone or tablet. The Zigbee Wireless Switch (Remote Control) and Zigbee Motion Sensor provide excellent range, and all these accessories will work anywhere in your home when WiFi is available. We also offer a weather shield to help protect your appliance from outdoor elements if they are not under cover. Please visit our website for more details on the available accessories.

How many amperes does HEATSCOPE® radiant heaters draw?

  • Spot – 12.17 amps at 100% power
  • Vision – 13.91 amps at 100% power
  • Pure – 13.04 amps at 100% power

What’s the advantage of installing a WiFi switch?

If you choose the optional wall switch with WiFi connectivity, then you can use your smartphone to turn the HEATSCOPE® on or off. It’s a simple and efficient solution, making outdoor heating easier and more comfortable.

Can they be installed in residential and commercial environments?

Yes, HEATSCOPE® heaters are designed to be installed in both residential and commercial spaces.

Are HEATSCOPE® heaters supplied with a plug?

No, they are supplied with a power cable and must be hard wired to the electrical circuit.

Can my radiant heater be installed near a power outlet?

The heater must not be installed directly below a power source/socket, and the sides of the unit must be at least 20cm from the nearest power source. For further details, please refer to the installation manual.

Can I install the HEATSCOPE® heater in my bathroom?

The heater must not be installed in rooms where there is high humidity (bathroom, spa, etc) or in close vicinity to bathtubs, showers or pools.

Can all HEATSCOPE® heaters be mounted on the wall or ceiling?

Yes. All models are supplied with a bracket for wall or ceiling mounting.

Can I cover my HEATSCOPE® heater?

No, never cover the appliance nor enclose it with insulating or similar materials. Adequate ventilation surrounding the heater must be ensured at all times.

What is the minimum height clearance required?

The lower edge of the heater must be at least 1800mm from the ground for wall mounted installations, and 2000mm for ceiling mounted.

Can HEATSCOPE® heaters be mounted directly on a wooden structure?

HEATSCOPE® infrared heaters are supplied with optional mounting accessories such as extension rods. When used, it is safe to mount the appliance to the wood supporting structure as it provides the minimum clearance from combustible materials.

Do you have a recommended installer?

Our retailers can assist you with installation. Alternatively, you can contact a licensed electrician in your area, and they will provide you with a quote to install your HEATSCOPE® Heater. If your electrician has any questions, please contact our office on (02) 9997 3050 between Monday to Friday during business hours.

How do I clean my HEATSCOPE® heater?

To clean the appliance, you will need to disconnect the radiant heater from the power supply at least 1 hour after operation. Make sure the heating elements are not glowing anymore before you do this. To wipe off any dirt or dust to the exterior housing, only use a soft damp cloth.

How do I replace the carbon element fibres of my HEATSCOPE® heater?

Changing the carbon fibre elements of the HEATSCOPE® heater must not be done by yourself. You will need to engage a licensed electrician to perform the service.

What happens if my appliance requires service? Who do I contact?

Please contact our helpdesk team on (02) 9997 3050 between Monday to Friday during business hours. Make sure you have the model details and a copy of the purchase invoice with you.

How long is the warranty period?

All HEATSCOPE® products are covered by a 2-year warranty from the date of purchase. Please see our Manufacturer’s Warranty statement for further details.

Is the warranty the same length for both residential and commercial?

Yes, the warranty is 2 years from the date of purchase for both residential and commercial installations.